I was just reading Trip Advisor’s 250 comments about clients staying in boutique hotels. It’s interesting that most of them tout the services they received. This is one of the outstanding characters of most boutique properties that clients appreciate and take to heart. It’s all about the services, services, services.
Remember the saying, “People may not remember exactly what you did, or what you said, but they will always remember how you made them feel.” Unknown contributor.
Training staff members to live and breathe this saying is what boutique hotels do without fuss or fanfare. What could the reason be? Are smaller properties able to hire and hang on to staff members because of their unique environment? Or maybe they just connect more easily with their guests. More like a small neighborhood than a stadium sized mass of people and rooms.